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Successful Telephone Sales & Productive Customer Service

Feb 11-13 | July 15-17 | Nov 11-13, 2018 | Dubai, UAE

Course DETAILS

Overview

The course is emphasizing on how to add value to the organization’s image & boost sales through telephonic sales method as it’s so crucial and no organization can afford to ignore. This would cover every area assigned to the ‘front-line’ staff, like, answering phone calls effectively, drawing out caller requirements, taking accurate messages, communicating relevant information and convincing the client as well as learn techniques that how to close the deals effectively and answering objections.

Learning outcomes

By the end of this course you will be able to:

  • Identify your current sales style
  • Learn the winning qualities of a successful salesperson
  • Learn 21st-century sale style
  • Analyze and understand sales in different scenarios and find best solutions
  • understand thoroughly the sales cycle step-wise & develop mind Maps
  • Develop skills about how to deal with objections & negotiation
  • Understand the appropriate processes to convert leads into sales and after-sales services.
Is it right for me?

The course is Suitable for:

  • Telesales Staff
  • Retailers telesales professionals
  • Call Center personnel
  • Office secretaries
  • Front desk officers

*ASTC reserves the right to alter venue, dates, content & trainer.

Course Fee: US$ 1,950 (Fee+5%VAT as applicable from 1st Jan 2018)
Duration: 3-Days
Country: Dubai, UAE
Training Dates: Feb 11-13 | July 15-17 | Nov 11-13, 2018

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Course Methodology & Resources

Interactive Group Exercises

Knowledge built case studies & role plays

Relevant Technical Skills & handouts

Gap Filling Exercises

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