The objective of this telesales training is to help delegates understand the importance of effective sales communication on the telephone. The course designed to train humans to sell products and services to humans by learning specific sales techniques, role-play exercises and enhancing customer relationship, engagement, and retention (CRM).
By the end of this course you will be able to:
- Understand telesales effective methods
- Learn useful and handy sales, negotiation & relationship techniques
- Learn real-life telesales experience and understand how to avoid invaluable activities and conversation styles
- Learn 21st Century sales techniques, proposals setting and information sharing techniques
- Understand how to positively reinforce calling behavior for achieving sales and use memorable pitching techniques.
Is it right for me?
The course is Suitable for:
- Telesales Staff and Managers
- Call Center personnel & Supervisors
- Corporate Sales Managers & sales team
- Account managers and business development staff
*ASTC reserves the right to alter venue, dates, content & trainer.