MANAGEMENT AND LEADERSHIP

What makes you a Good Manager?
In this dynamic world, a successful organization is one that is effectively managed. Poor management can result from a lack of training in human relations issues and/or unawareness of the key tools to use in order to maximize management success. This course is intended as a general examination of today's management role and will be of benefit to both newly appointed and existing managers seeking to sharpen the key skills and personal qualities.

• The Role of Today's Manager

• A Look at Management Styles

  • Psychology and theory

  • Assessing your management style

• The Management Tool Kit

• Case study and Analysis

• Techniques for Problem Solving

  • Analytical

  • Creative

  • Assessing your own approach to problem solving

• Influencing Skills

• The Manager as Motivator

• The theory of Motivation

• Personal development for today's Manager

Team Leadership Qualities

Quality teamwork, at any level, requires good leadership. But what does it take to become a leader who can truly motivate and inspire? This course will help you examine the role of a leader, leadership styles, problems faced by leaders, team development needs and the significance of empowerment, delegation and team motivation.

• The role of a team leader

  • What Makes a Team Work?

• Problems that team leaders face

  • Managing Performance in Teams

• Empowerment

  • What is Empowerment?

  • Problems with Empowerment

• Delegation or abdication?

  • Points to Remember about Delegation

• How to successfully influence and motivate a team

  • Motivation Theory

  • Infuse Team Spirit

• Inspirational team meetings

  • Types of Team Meetings

• A look at leadership styles

  • Leadership Styles

Time Management

Managing time can be a real problem for so many, but how can the skill be mastered? The workshop addresses this issue and shows how to maximize the use of every minute of the day.

• Time Management - What is it?

• Goals and objectives

• The paper work battle

• Procrastination

• Time wasters

• Prioritize

• Time management techniques

• Performing under pressure - stress

• Personal action plan

Fundamentals of Supervision

The performance of supervisors critically determines the success of any organization. Performing as the main link between management and the staff is both challenging and complex. This training course will examine why the role of a supervisor is so important and is designed specially to help delegates understand the skills and responsibilities that go with the first line management.

• The Supervisor's Role

  • Planning and Organizing

  • Decision making

  • Coaching

  • Providing the Link between Management and Staff

• Leadership

  • Developing Personal Leadership Qualities

  • Motivating the Team

• Performance Management

  • Setting Objectives and Performance Standards

  • Monitoring and Evaluating Performance

  • Conducting Performance Appraisals

• Key Supervisory and Management Skills

  • Mastering the Art of Delegation

  • Being an Effective Communicator

• Personal Effectiveness for the Supervisor

  • Being Assertive

  • Using Emotional Intelligence

  • Being Creative and Solving Problems

  • Managing Conflict

The Management of Change

The only constant in life is change. Economic, technological, social and environmental factors compel organizations o look for ways of increasing productivity, improving quality, maximizing profits and finding new opportunities in a competitive market. How quickly and efficiently you handle the new environment can play a key role in organizational stability.

• The driving forces of change

• Why change fails!

• Meeting the challenge of change

• The planning process

  • Initial planning

  • Create a Master Plan

• The process of communicating change

  • Methods of communication

  • Key communication issues

• Making change happen

  • Quality leadership

  • Dealing with the negative

  • Effective cultural change

• Evaluation of Change

  • Evaluate attitudes

  • Evaluate success

  • Move forward