SKILL DEVELOPMENT

Emotional Intelligence

Emotional Intelligence (EQ) is the ability to harness emotions effectively. Low emotional intelligence triggers negative emotions such as fear, anger and hostility leading to behavior that provokes bad reactions and a negative working environment. To tap the inherent intelligence and resourcefulness that an individual has, sometimes all that is needed is an understanding of ones' own emotional state

• What is Emotional Intelligence (EQ)?

• Why is EQ important in business?

• Building powerful organizations through EQ

• The characteristics of an emotionally unintelligent organization

• EQ and effective communication

• Enhancing motivation and morale through the application of EQ techniques

• Building effective teams through EQ

Business Communication

Communication takes place through a multitude of mediums and a variety of levels. Be it an informal email or a professional report, the skills that you display go a long way in determining your success. Building excellent communication skills can sometimes be your key to a step in the corporate ladder.

• Importance of business communication

• Importance of language skills

• The power of words

• Structure of business communication

• Making your writing effective

• Mode of communication - Memo vs. e-Mail vs. Letter

• Letter writing

• Memorandum (memos)

• Common mistakes

• e-Mail correspondence

• Proposals, reports, analyses

• Difficult situations

• Reviews

The Aggressive or Assertive Executive

Although many people stress the importance of being assertive, there is often a confusion about what assertiveness actually is.

• What assertiveness is and what it is not

• The difference between

• How assertive are you

• Why is assertiveness important?

• Examining behavioral styles

• The link between assertiveness and self-confidence

• Ways to improve self-confidence

• Handling aggression

• Handling non-assertive behavior

• Handling criticism and praise

• Body language and assertiveness

• Chairing meetings assertively

• How to become more assertive

Presentations that leave an Impact

Being asked to give a presentation can fill normally confident people with a real sense of trepidation! Nevertheless, the presentation remains a powerful medium for communication in the business world.

• The challenge of presentations

• Preparation and not perspiration

• Practice, practice, practice maintain interest

• The importance of audience contact

• The power of illustrations

• Mastering nerves

• Visual aid techniques

Building your Meeting Skills

All of us have been in business meeting that get of the agenda, go around in circles, cover old round, get stuck on one issue, and have people with hidden agendas. Because meetings are an essential forum and can be a powerful one too, it is important to have good meeting skills.

• Why meetings are important in the business world

• Types of meetings

• The skill of chairing meetings

• Why meetings fail

• What constitutes an effective meeting

• Effective participation and contribution to meetings

• Meeting and strategy

• How to be assertive

• Handling conflict and confrontations

Don't let Stress beat you

It may be true that we all work better under a little pressure, but what happens when that pressure becomes intense. Studies show that excessive stress at work can lead to poor performance, adversely affecting both the individual and the organization. This course shows how to minimize stress and channel adrenalin for enhanced performance. If the learning points from this course are applied, the benefits to you as an individual,  both personally and professionally, will be life long.

• What is stress?

• Is stress all bad?

• Assessing your personal stress levels

• Stress and the workplace

• Stress and Lifestyle

• Techniques to manage stress at work